Refund and Returns Policy ⋆ Audiophile Ninja

Overview

All of our cables are custom-made and hand-crafted just for you. Please be sure to ask questions prior to purchase to help keep prices as low as possible. Returns and refunds cost everybody time and money, especially with custom built items, and we’d like to minimize waste wherever we can.

But should you need to return your cable for any reason, Audiophile Ninja has a 14-day return policy outlined below.

Returns are subject to a 15% restocking fee, and order cancellations are subject to a 4%-7.5% fee to cover payment processing fees that we have to pay to the credit card processing companies on refunds. This is not a money maker, it simply is covering our costs to help keep prices low for other customers.

Return Process

Should you wish to return your cable, you must do the following within 14 days of receipt:

Email support@audiophileninja.com to notify us of your intent to return, so we may create an RMA.

– Products sent back without a valid RMA confirmation will not be refunded.
– Once a return has been authorized you will receive an email with RMA details.
Send back the product within 7 days of RMA email receipt. Return package must have tracking, and customer is responsible for shipping back.
Once your return is received and inspected, we will send you an RMA update email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and if applicable, will process refund per the process listed in ‘Refunds’ section below.

Note: Only regular priced and standard items may be returned for a refund. B-Stock, discounted, or custom items are non-refundable.

Order Cancellations

An order may be canceled up to 24 hours after the order was placed. Please email support@audiophileninja.com to request a cancellation.

Once we receive your email, we will confirm your cancellation, and if applicable, will process the refund per the process listed in ‘Refunds’ section below.

All canceled orders within the 24-hour period are subject to a fee to cover lost payment processing costs up to 7.5%. Typically, fees are 4% for domestic US orders and up to 7.5% for international orders, which vary depending on your payment source.

Due to the custom nature of our products, any cancellations past this 24-hour period will be subject to the full 15% restocking fee.

To save on cancelation/restock fees, let us know if we can help re-terminate, exchange, or modify your order instead of canceling.

Refunds

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

A 15% restock fee, plus any loss in value due to damage will be subtracted from the refund on all returned items. There will be no refund given for smoke or permanent scent related damage.
Up to a 7.5% payment processing fee will be subtracted from the refund for any order cancellation to cover payment processing fees.
Refund applies to item value only. Any shipping charges paid will not be refunded.
All refunds are determined and given at our discretion.

Late or missing refunds:

If you haven’t received a refund yet, first check your credit card or bank account again.

Next contact your banker, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@audiophileninja.com

Exchanges

We only replace items if they are defective or damaged in shipment. If an incorrect item was ordered that was not the fault of Audiophile Ninja, please let us know, and we can work with you to re-terminate or exchange for a nominal fee, and get you the cable you need.

Send an email to support@audiophileninja.com to initiate an RMA for any issue that may require an exchange or re-termination.

Shipping Returns / Exchanges

To return your product, you should mail your product to the address listed in the RMA instruction email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your returned or exchanged product to reach you may vary.

Returned items must be shipped with tracking service.

You may consider purchasing shipping insurance if you wish. Most carriers include some basic insurance, but we cannot guarantee that we will receive your returned item from any carrier.