No sales or coupons? Say what?!@
Our goal is to give our customers a high-quality cable at a fair price. The price listed is the best we can offer for this quality, hand made in USA item. Creating coupon codes, adding sales, etc actually adds cost and creates frustration with users who feel taken advantage of, if they missed the sale. We hope you value our honesty and upfront pricing model. If we do have any B-Stock or clearance items, we will list them on our site.
Why don’t you make a compatible cable for ‘this’ headphone with ‘that’ connector?
In order to keep our manufacturing simple, we initially focused on a few key products that would be sustainable. As we grow, we will expand to other models to best support our customers. If there is a particular product you’d like to see, let us know! Send an email to email@example.com and we will do all we can to incorporate into future product lines.
We saw a seller selling these on eBay/Etsy. Do you sell cables on there too? Why is your cable more expensive on eBay/Etsy??
Yes, we have an eBay and Etsy storefront under our audiophileninja seller name. Any other sellers are not us. As for the pricing, eBay and Etsy charge a hefty fee for every transaction. You will get the best deal by ordering through our website and paying directly with PayPal payments through our site.
My cable isn’t working as expected, what do I do?
We are proud of our multiple Quality Control checks throughout our manufacturing process! But you know, sometimes things just happen. Send an email to firstname.lastname@example.org. We have a 60 day warranty on all of our products, and will be happy to help resolve your issue, or have you send in your cable for a repair, replacement, or refund. Returns will not be accepted without a valid RMA, so be sure to contact our support team first.
Note: While we warrant products from manufacturing defects, this doesn’t include damage due to misuse. Obviously if your cat tried to eat your cable for lunch, or if you accidentally ran over it with your car, we will not be responsible.
Why don’t you use this particular wire or connector for your products?
There are countless approaches to design and manufacturing of any product. We chose our particular design due to the combination of quality of the parts, simplicity of manufacturing, and overall cost to build.
We promise solid designs based on tried and true electrical engineering principles and data. For our standard products, we don’t like to increase our costs with exotic materials that are blessed by audio pixies and assembled by magic gnomes. We feel this does not add value to the product, and would only increase cost.
That being said, as we move forward, we will add new products based on feedback to better support our customers.
What payments do you accept?
Currently we accept PayPal payments through our website. Even if you don’t have a PayPal account, PayPal can process your credit card directly through their secure and convenient portal.
I have an issue ordering. What do I do?
Please reach out to email@example.com, and our team will be happy to help.
Shipping seems to be taking forever! Ugh!
Shipping channels have been disrupted lately, and there are delays everywhere, especially for international orders. While 99% of delivery is on-time, there is a small chance your package will be delayed. You have the same visibility into the tracking as we do, and we have no magical access to the carrier’s information. If you are ordering internationally, please be aware and patient. First class mail service can take as little as 2 weeks, or even up to 4 months.
If your package is substantially delayed (at minimum 2 weeks in the US, 4 weeks internationally), reach out to firstname.lastname@example.org, and we can create a ticket with the carrier to see if they can track it down. Only once the investigation is complete and the package is deemed lost, can we issue a refund.
We do all we can do build and ship your cables as quickly as humanly possible, and appreciate your patience should your cable be delayed due to unforeseen shipping circumstances.